Test • Support • AI-Augmented Operations

Mastqual Consulting for rugged devices, wearables & IoT products

We help global tech companies design, test and support reliable products—from industrial wearables and rugged Android devices to AI-powered support operations and back-office automation.

25+ years in QA & operations leadership Rugged Android & industrial wearables 24×5 global technical support
You focus on product and growth. We take care of quality, support, and operational excellence.

About Mastqual Consulting

Mastqual is a Bangalore-based specialist firm focused on Test & Verification, technical support, and AI-augmented operations for global tech companies building rugged devices, industrial wearables and connected products.

Who we work with

We partner with startups and scale-ups who need senior-level QA and operations expertise, without the overhead of building everything in-house from day one. Our sweet spot:

  • Rugged Android devices and industrial wearables in demanding environments
  • IoT and edge products with complex hardware-plus-cloud stacks
  • Teams setting up or transforming customer / technical support operations
  • Organisations exploring AI to make QA and support leaner and smarter

Led by an operator, not just a consultant.

Mastqual is led by Saroj Comandur, a QA and operations leader who has built and scaled teams for rugged Android phones, intrinsically safe devices, and industrial wearables across multiple regions and markets.

Experience includes setting up India operations, leading Test & Verification, 24×5 technical support, ISV application testing, and driving AI-augmented approaches to bring production-quality systems to life at startup speed.

Services

We focus on a few things, and do them well: device and wearable testing, support operations, and AI-augmented QA and support.

Industrial Wearable & Device Testing

End-to-end test strategy and execution for rugged Android, industrial wearables and connected devices.

  • Test planning from PRD to priority-path sanity suites
  • Connectivity, audio, imaging, apps and system behavior coverage
  • Field-use focus: noisy, harsh and mission-critical environments
  • Support for maintenance releases and in-market regression

Contact Center & Technical Support

Design, set up and improve your customer & technical support ecosystem.

  • 24×5 tech support models with clear SLAs and escalation paths
  • Omnichannel support: phone, email, chat, remote video
  • Warranty, RMA and reverse logistics process design
  • CRM, ticketing and knowledge base implementation guidance

AI-Augmented QA & Operations

Use modern AI to make your QA and support smarter, faster and more scalable.

  • AI-assisted test design and coverage analysis
  • Ticket triage, summarisation and routing integrated with your tools
  • Knowledge base mining and self-service optimisation
  • Discovery workshops to identify quick-win automations

Case Studies (Snapshot)

A quick look at the kind of programs Mastqual can support. Details can be shared under NDA.

Rugged Android program

End-to-end Test & Verification for rugged smartphone portfolio

Multi-operator launch • Global markets • Intrinsically safe variants
  • Built and scaled a structured T&V function for rugged Android devices across multiple operators.
  • Covered DVT to MP, field trials, OOBE and maintenance releases with 3,000+ structured test cases.
  • Enabled parallel launches across regions while maintaining quality and stability metrics.
Industrial wearable

Technical support & operations for industrial head-mounted devices

24×5 technical support • ISV app ecosystem • APAC focus
  • Set up 24×5 technical support for industrial wearable deployments in high-noise, hands-busy environments.
  • Designed escalation paths (L1/L2/L3), RMA flows and feedback loops to engineering and product teams.
  • Supported ISV application testing and solution engineering for customers across APAC.

What our clients say

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Contact

Share a bit about your product and where you need the most help. Saroj will respond personally.

Whether you are validating your first hardware prototype, preparing for a major launch, or looking to stabilise your support operations, Mastqual can plug in as an experienced partner.

Prefer a quick call? Send a short note with your time zone and a couple of slots, and we’ll schedule a video call.

Send an enquiry